Features

The building blocks of autonomous retention

Every Purands feature is an AI agent that predicts customer behaviour and acts on it - recovering checkouts, replying 24/7, writing campaigns, and unifying every profile.

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01 Agentic Skills

Checkout recovery & retention, fully automated

AI agents run a library of retention skills - abandoned cart, replenishment, win-back and more - each firing at the moment a customer is most likely to convert.

~8%→23%cart recovery
Explore Agentic Skills
Signal · cart abandoned, 2 items
Purands AI Agents decide
L
Lisa · night-owl
· 9 PM · “Still thinking? 10% off”
M
Marcus · desk hours
Email · in 30 min · “Your cart’s waiting”
Learns from opens, clicks & replies - and re-optimizes the next step
02 Agentic Concierge

Instant answers to every customer question

A 24/7 support agent across web & WhatsApp that resolves real queries - order status, returns, shipping, sizing - pulling live data so customers get answers in seconds, not tickets.

12 hrs→8 secavg. response time
Explore Agentic Concierge
Question · “Where is my order?”
Concierge looks it up
P
Priya · order #4821
· “Out for delivery - arriving today by 6 PM”
R
Raj · wrong size
· “Return started - label sent to your email”
Reads live order & shipping data - and escalates to a human only when needed
03 Agentic Email

On-brand campaigns, written & sent by AI

From segment to subject line to send time, the agent drafts on-brand emails, runs preflight checks, and ships automated flows - no marketer in the loop.

18%→41%open rate
Explore Agentic Email
Signal · segment: lapsed 60+ days
Agent drafts & checks
✓
Subject & preview · on-brand
Preflight · spam score, links, tone - passed
M
Maya · opens at 8 AM
Email · Tue 8 AM · “We saved your spot”
Learns which subjects & send-times win - and adapts the next campaign
04 Profiling & Identities

One unified profile per customer

Every order, message, click and channel resolves into a single identity - the source of truth that lets every agent act on the full picture, not fragments.

5+→1profile per customer
Explore Profiling
Signal · same person, 4 touchpoints
Identity resolution
A
Aria · unified
+ Email + web + app - one profile
★
Predicted · high LTV
Churn risk · low · next-best action ready
Updates in real time as new signals arrive - every agent stays in sync
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